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- Pre-sales questions
Do you need help?
If you have a problem or question that requires immediate assistance, you can click the button below to speak directly with a customer service representative.
If we are not available, email us and we will respond within 5-12 hours!
Pre-sales questions
Are the products original?
Yes, all products are 100% authentic.
Can I modify the order?
If it hasn't shipped yet, yes. Contact us immediately.
Payment methods?
We accept electronic payment cards, Apple Pay, bank transfer, and cash on delivery (for some areas).
Can I track my order?
Sure, you will get a tracking number once the order is shipped.
Do you provide samples?
Yes, we offer free samples subject to availability and offers.
Can I use more than one discount code on the same order?
No, only one discount code can be used per order.
Are the products suitable for sensitive skin?
Yes, we have products specifically designed for sensitive skin, and it is always best to read the ingredients or consult a professional before use.
How do I know my skin type to choose the right product?
On our blog, we provide guides to help you determine your skin type and choose the products that are best for it.
Are the products always available?
We're constantly updating inventory, but some products may be temporarily out of stock. You can set up an alert to be notified when the product becomes available again.
Can I cancel an order after payment?
Yes, if your order has not been shipped yet, contact us immediately to cancel it and receive a refund.